Help clear my scanner work?
1. Item is Scanned, and the scan preview screen pops up, and shows a apposite image of the scan.
2. After ScanPreview finishes the TextEdit application open the scanned item & the scan next appears in some nature of hieroglyphics instead of as an image.
3. I tried again to scan the item by clicking on Scan Document within the HP Image Zone. An Error appears stating "The Scanner is busy or ou do not have a scanner elected. Please make sure it is not within use by another program when you try again. "
4. I hit OK.
5. Another Error message appears "Unable to connect to device"
6. I hit OK
7. Another Error message appears "Unable to communicate with Twain information source.
This happens respectively and every time i try to scan something. The Printer works without problems. And the Copier works in need problem.
Please advise me on how i can sort my computer understand the scanner info.
Answer:
I have the same problem. I also own HP all surrounded by one scanner, printer, copier. It went offline. Uninstall and re-install it and it should be fine. If not, contact HP. Is it still below warranty?
Try uninstalling and re-install. Remember to load software first later plug your hardware in.
Have you tried HP's support?
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